This two or three day classroom-course addresses the skills needed to record and analyse business processes. The focus is to understand how to describe business processes in a common way (notation) and how to perform process interviews. We are spending a significant part of the training on exercises as the practical experience is a key factor in successful business process management.

This course is available on request. Please contact us for more information.

Subjects:

• Business process management - foundations
• Setting up the processes model
• Process interviews
• Process design
• Process analysis
• Process implementation
• Process evaluation